CANCELLATION, RETURN, AND REFUND POLICY

We wholeheartedly believe in caring customer service, therefore, any cancellations of wellness and weight loss programs must be made by speaking directly with a customer service representative to ensure that your order has not already been processed. If the order has already been processed, there will be no cancellation or refund. 

Refunds are not available for Wellness Programs, Weight Loss Programs, Products, Consultations, or Services.

All sales are final unless you have received a defective item. Your receipt is sent to the email you provided at the time of checkout online or at a vendor event (unless you requested a hand-written receipt at a vendor event). It is not our responsibility if you leave a vendor event without your receipt. If you receive a defective item from a vendor event, within 14 days contact customer service with the receipt to receive store credit. If you receive a defective item from an online purchase, within 5 days of receipt please place a Return Authorization request including your contact information, order number, and an explanation of the defect by email (nell@personellwellness.com). If authorization is approved, the defective product may be returned at the purchaser's expense within 5 business days of the approved authorization and you may receive store credit.

All Return Authorization requests must be made within 5 days of receipt of purchase.

Gift Baskets cannot be returned if the package is opened or taken apart in any way.

Edible items, Sale items, Skincare items, Personalized items, and non-defective items are not returnable.

The defective product must be in original packaging, unused, and in original condition to be considered for return.

We take great care in packaging our arrangements and products; therefore, any damaged shipments must be reported to us immediately. Be sure to keep all packaging as it may be requested by the Delivery carrier.

Return shipping is the responsibility of the purchaser. Shipping and handling charges are non-refundable. We recommend a shipping method that is trackable. 

If a shipping company (ie: US Postal Service) returns an item for any reason, all processing fees and shipping and handling costs are the responsibility of the purchaser. The order may be refunded minus processing fees and shipping costs at our discretion.

No store credit can be issued until we receive the returned merchandise. Once received, upon authorization, we will issue store credit (excluding shipping charges).

We are not responsible for any order changes due to typographical or other errors on the part of the customer.

If we are in error, we will correct the error promptly by either issuing store credit or sending another (corrected) order. Contact us immediately to notify us of any order errors at nell@personellwellness.com.